Shipping & Return
Shipping & Return Policy
At Petals Automation, we aim to provide a seamless shipping experience. Below are our shipping, return, and refund policies to ensure transparency and customer satisfaction.
Shipping Information
Orders are typically processed within 1-3 business days after payment confirmation. Shipping times vary based on the selected method:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- International Shipping: 7-15 business days (dependent on destination)
Delays may occur due to external factors such as customs clearance, weather, or carrier delays.
Shipping Rates
Shipping rates are calculated at checkout based on the product’s weight, dimensions, and delivery destination. Free shipping may be available for qualifying orders.
Order Tracking
Once your order is shipped, a tracking number will be provided via email. You can track your shipment through our carrier partner's website or our tracking portal.
Secure Transactions & Delivery Assurance
Your payment and shipping details are protected using industry-standard encryption. We partner with reputable shipping carriers to ensure timely and secure delivery.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours with photos and details. We will arrange for a replacement or refund as per our return policy.
Return Policy
We accept returns within 30 days of delivery. The product must be unused, in its original packaging, and in the same condition as received. Customers are responsible for return shipping costs unless the return is due to a defect or our error.
Exchange Policy
To exchange a product, please contact our customer support team with your order details. Customers are responsible for shipping costs associated with exchanges unless due to a defect or an error on our part.
Refund Policy
Refunds are processed within 7-10 business days after we receive and inspect the returned item. The amount will be credited to the original payment method.
Non-Returnable Items
Certain items such as gift cards, downloadable software, customized or assembled components, and used items are non-returnable.
Shipping Restrictions
Due to regulations, some items may have shipping restrictions. Customers are responsible for any customs duties, taxes, or import fees imposed by the destination country.
Delivery Issues
If you experience any issues with your delivery, please contact our support team immediately. We will work with the shipping carrier to resolve any delays or lost packages.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure safe return.
Contact Us
If you have any questions regarding shipping or returns, please contact us at contact@petalautomation.com or call us at +91 9360132690.
By making a purchase from our website, you acknowledge that you have read, understood, and agree to be bound by these policies.